Data Privacy

As part of our commitment to ensuring that we can offer you the optimum gaming experience BigMage Ltd are dedicated to making sure that we have a clear line of communication with our users, keeping them informed towards any data that we collect from within our website properties and games.

As part of that, BigMage Ltd want to assure you that we never collect personal information without your consent however we do collect none personal information from you when you use or access any of the properties that BigMage Ltd operate.

We would like to assure you that any data that is collected by BigMage Ltd is always protected against unauthorised access, loss or sale of information and we continue to further increase our methods of keeping this data secure through the development of further security processes that we look to build into our operating method.

Collection of Data

Data that BigMage Ltd collect from yourselves comes in two formats, personal and non-personal and in order to give you an insight into the sort of information that we collect in both of those instances, we have broken down the occasions that we do collate information from you:

Non-Personal

Non-personal information is collected through third party services such as Google Analytics and other stat tracking platforms however the information that we collect through these platforms is anonymous other than the IP address that you access the site from.

BigMage Ltd only use this information to improve the services that we offer to you as this information allows us to see what sort of content is most popular as well as what locations around the world are proving to be interested in the services that we offer.

Personal

Personal data is only collected by BigMage Ltd if you choose to provide that information to us, whether it be through the contacting of BigMage Ltd via contact form or email or creation of personal profiles within the services that we offer.

Due to the information that you provide being personal to you, we ensure that the data is only associated with your usage of our services and should you wish to request the information that we hold about you within this category, or would like us to erase the data for you, please make contact with BigMage Ltd directly and we will complete the request as quickly as possible.

Financial Processing

BigMage Ltd do operate properties that allow users to make payments in exchange for digital goods and in order to keep your banking information safe, BigMage Ltd make use of PayPal.com as a third party payment provider in order to accept payments via eWallet and credit card.

We do not hold, handle or process any financial information within the company and advise all users of BigMage Ltd services to consult with the terms and conditions held on PayPal.com before making any payment through their service to ensure that you understand all the terms and conditions that are in place before making use of their payment services.

All of the BigMage Ltd services make use of the digital goods system on PayPal.com to protect both ourselves and you, the user of our service. We do not hold, use or retain any finance related information on our properties.

Data Transfer

BigMage Ltd know that your information is being provided by you, to improve the experience that you have within the services that we have to offer and based on that knowledge, we will never rent, sell or give away any information to third party companies.

Should we have any legal obligation to provide information to any party which is outside of our ability to deny, we will inform you of the contact in order to allow you to establish that information will be handed over to legal representatives for those requests following notification and agreement from you.

Refund and Delivery Policy

Due to the nature of the products that we offer within our games being non-physical items we have taken every step to ensure that we offer you the best level of service possible and as part of that intention we have decided to make use of PayPal payment services that are specialised for digital delivery items.

As all payments relate to digital items, we have created a state of the art delivery system that is triggered once your payment has been made into our account, which will then automatically issue the items to the related account for which the item/s were purchased.

Our advanced payment system means that we can ensure that delivery of any purchased items is done almost instantaneously into your player account, meaning that you get all of the items that you have purchased within seconds of making your payment so that you can enjoy your usage of our services quickly and easily.

Digital items carry no physical value outside of our service and in purchasing these items you agree to the condition that no refunds can be made for items that are used or purchased within our game, although we do have logs that will ensure that we can provide you with proof that items have been delivered into your player account following a successful payment.

We would like to stress that any unfounded attempt to defraud the payment process through the use of items and a request for charge back after their use will result in a permanent ban of usage of any and all of our gaming titles.

Information, Viewing or Deletion of Data

BigMage Ltd believe that all of the information that we hold, whether that be personal or non-personal, remains under the control of the user that has submitted the data. In order to request the information that we hold for you within our services, please contact the company directly in writing.

Varna, August 29, 2013
BigMage LTD
Fantasia Street 33
9000 Varna, Bulgaria
Tel.: +359 879 16 77 88
e-mail: office@bigmage.com
Chief Executive Officer: Yavor Dekov

To make a general enquiries or to query any of the points listed within this policy, please contact office@bigmage.com and include the service that you use within our properties.